The Call Centre DataFile can only be licensed as a complete product:

Full CD-ROM Database, 1 year unlimited usage licence, plus FREE six-monthly update CD-ROM

Once licensed the user-friendly interface allows both integration into your own contact management system as well as a basic search facility enabling you to select from the following fields:

Contact Details Address of Company/Call Centre Telephone and Fax No. of Employees on Site Industry Sector Company Activity (2 or 3 word description for field search plus longer company activity description)   Company Personnel Call Centre Decision Maker Senior Decision Maker Marketing Decision Maker Customer Service Decision Maker Financial Decision Maker IT Decision Maker

Call Centre Information Number of Seats on site % Inbound % Outbound Number of Call Centres Total Number of Seats nationally Geographical Region Covered Language Used Main Telco Provider Switchboard in Use Predictive Dialler in Use Interactive Voice Response Automatic Call Distributor Computer Telephony Integration Web Enabled Employee Breakdown % Full Time Permanent % Full Time Contract % Part Time Permanent % Part Time Contract Call Type Breakdown % Appointment Making % Response Handling % Marketing % Customer Service % Helpdesk Data Record Method % By Computer % By Paper